We want you to be completely satisfied. If something isn't right, you may return eligible items within 30 days of delivery for a full refund or exchange.

To be eligible for a return, your item must be:

• Returned within 30 days of the delivery date.
• Unused and in the same condition you received it.
• In its original packaging, with any backing or protective film intact.

Please keep your order number handy — it speeds everything up.

Starting a return takes about two minutes:

1. Email support@isyfix.com with your order number and the reason for the return.
2. We reply within 1–2 business days with return instructions and the return address.
3. Ship the item back using a trackable method.
4. Once we receive and inspect it, we process your refund or exchange.

Return shipping is the customer's responsibility unless the item was defective, damaged, or incorrect — in those cases we cover it.

After we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or card issuer, it can take a few additional days to appear on your statement.

Original shipping charges are non-refundable except where the return is our error (defective, damaged, or wrong item).

Need a different size, color, or design? Start a return for the original item and place a new order for the one you want, or ask us and we'll help arrange the exchange. The fastest way to get the replacement you need is a new order.

If your order arrives damaged or defective, contact support@isyfix.com within 7 days of delivery and include a photo of the issue. We'll send a free replacement or issue a full refund — no need to ship the damaged item back in most cases.

A few items can't be returned unless they arrive defective or damaged:

• Custom, personalized, or made-to-order products.
• Items that have been used, installed, or removed from their protective backing.
• Free gifts or promotional items.

Our US-based support team is happy to help, Monday–Friday, with a reply within 1 business day.