iSYFIX is a brand owned and operated by DNA Gadgets LLC, based in Las Vegas, Nevada, USA.

We sell safety signage, house and mailbox numbers, floor markers, vinyl products, and related items through our website www.isyfix.com, Amazon USA, Amazon Canada, and eBay.

We collect personal information that you provide directly to us and information collected automatically when you visit our website.

Information you provide:

• Order & account data: name, email address, shipping and billing address, phone number, and payment information (processed securely by Shopify Payments — we do not store full card numbers).
• Account credentials: username and password if you create a customer account.
• Communications: messages you send us via chat, email, or contact forms.
• Reviews & loyalty: product reviews, ratings, and loyalty program activity submitted through our platform.

Information collected automatically:

• IP address, browser type, device type, and operating system.
• Pages visited, time on site, referral URL, and click data.
• Cookies and similar tracking technologies (see Section 4).

We use your personal information for the following purposes:

• Order fulfillment: processing, shipping, and tracking your purchases, including fulfillment via Amazon Multi-Channel Fulfillment (MCF).
• Customer service: responding to questions, complaints, and support requests.
• Marketing: sending promotional emails, newsletters, and offers — only with your consent or as permitted by applicable law. You may unsubscribe at any time.
• Loyalty program: managing your points, rewards, and referral activity.
• Personalization: tailoring product recommendations and site experience.
• Analytics: understanding how visitors interact with our website to improve it.
• Legal & compliance: meeting our obligations under US and Canadian law, including applicable tax and invoicing requirements.
• Fraud prevention: detecting and preventing fraudulent transactions.

Our website uses cookies and similar tracking technologies. These are small files placed on your device to help us operate the site and understand how it is used.

Types of cookies we use:

• Essential cookies: required for the website and shopping cart to function properly.
• Analytics cookies: help us measure traffic and usage patterns (e.g., Google Analytics).
• Marketing cookies: used to deliver relevant advertising and track campaign effectiveness.
• Preference cookies: remember your settings, language, and currency choices.

We do not sell your personal information. We may share your data only in the following circumstances:

• Service providers: with trusted vendors who process data on our behalf under strict confidentiality obligations, including our e-commerce platform, email marketing, fulfillment, and analytics providers.
• Shipping carriers: we share your name, address, and contact information with carriers (UPS, FedEx, USPS, etc.) to deliver your orders.
• Legal requirements: when required by applicable law, court order, or government authority in the United States or Canada.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to the same privacy protections.
• Protection of rights: when necessary to prevent fraud, enforce our terms of service, or protect the safety of our users or the public.

Depending on your location, you may have the following rights regarding your personal data:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Active customer accounts: for the duration of your account plus 3 years after your last purchase or interaction.
• Order data: 7 years for tax, accounting, and legal compliance purposes.
• Marketing data: until you opt out, after which your email will be suppressed but not immediately deleted.
• Chat & support logs: up to 2 years.

When data is no longer necessary, we securely delete or anonymize it.

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted through our website.
• Payment card data processed exclusively by PCI-DSS compliant processors (Shopify Payments).
• Limited access to personal data on a need-to-know basis among our team.
• Regular security reviews of our systems and third-party integrations.

While we strive to protect your information, no method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us at privacy@isyfix.com.

Our website and services are not directed at children under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at privacy@isyfix.com and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Effective Date" at the top of this page.
• Notify registered customers via email for significant changes.
• Post a notice on our website homepage where appropriate.

Your continued use of www.isyfix.com after any update constitutes your acceptance of the revised policy.